Terms & Conditions
Terms & Conditions special note
Your order will only be processed upon the realization & confirmation of your proceeds to our account.
http://www.swarnamahal.lk "Website" is a site which is operated by Swarnamahal Jewellers and its subsidiaries.
For the purpose of the applicable data protection legislation, the data controller is Swarnamahal of 36, Galle Road, Colombo 04, Sri Lanka.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes. This policy is effective from 01st January 2014.
What information do we collect?
In general, you can use this Website without giving us any information. However, additional services may be available if we have certain information about you. We may collect the following information:
- account registration information including your name, telephone number, postal address and email address;
- billing information, transaction and credit card information (should you make a purchase with us);
- if you contact us, we may keep a record of that correspondence; and
- information regarding your personal or professional interests, demographics, experiences with our products and contact preferences in order to provide you with further correspondence about our products and services.
What do we do with the information we collect?
We use this information to provide you with a better service, and in particular for the following reasons:
- internal record keeping;
- to improve our products and services;
- to communicate with you by email, telephone or post if you have ordered or purchased products from us, either regarding the order or purchase or other matters regarding transactions between us or your customer relationship with us;
- to communicate with you with regard to your Swarnamahal account
- if you have purchased a product or requested a catalogue from us, you will be placed on the Swarnamahal mailing list and will receive periodic mailings by post from us (if you do not wish to receive a catalogue and/or periodic mailings by post please contact our customer services department by email at firstname.lastname@example.org or email@example.com or by telephone on +94 11 7534444 / +94 11 2590165 to let us know and you will be removed from our mailing list);
- to contact you by email, telephone, SMS, MMS or post according to your preferences, in order to share information with you about our products, services and events that may be of interest to you;
- to contact you for market research purposes, if you have not objected to such use. Please note that you can object to the use of your data for market research purposes at any time. To do so please contact our Customer Services Department by email at firstname.lastname@example.org / email@example.com or by telephone on +94 11 7534444 / +94 11 2590165 to let us know.
As above, we would like to provide you with information about new products, promotions, special offers and other information, which we think you may find interesting. Where you have consented to us doing so, we may send you such information by postal mail and telephone, unless you have registered with the appropriate Preference Service. If you purchase a product from us we may retain your address for future mailings. If you do not want your information used for direct marketing purposes at any time, please contact our Customer Services Department by email at firstname.lastname@example.org / email@example.com or by telephone on +94 11 7534444 / +94 11 2590165 to let us know and we will not send you any direct marketing.
We would also like to provide you with the information above by email. However, we appreciate that email "spam" has become a problem in recent years.
If you are a customer or you have previously asked us for information on our products:
We may contact you regarding your purchase or other matters regarding transactions between us or your customer relationship with us, or send you information on our range of products by email, unless you have asked us not to do so; and
We may also use your email address to share information about our products, services and events that may be of interest to you by way of Swarnamahal Jewellers informational emails, unless you have asked us not to do so.
Otherwise, when you provide us with personal information, we will ask you whether you would like us to send you Swarnamahal Jewellers informational emails.
If you decide at any time that you no longer wish to receive marketing emails from us, please click on the unsubscribe link in the email. Alternatively, you may at any time contact our Customer Services Department at Swarnamahal Jewellers, No 36, Galle Road, Colombo 04 by telephone at +94 11 7534444 / +94 11 2590165 or by email at firstname.lastname@example.org / email@example.com
Who do we share this information with?
We will not transfer or disclose your personal information to third parties other than to:
- the third party suppliers and vendors we engage to help us run our business;
- a purchaser or potential purchaser of our business, unless we have your permission or are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply other agreements; or to protect the rights, property or safety of Swarnamahal., our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction within the framework of the relevant data protection law.
How to get amend the information we have collected?
If you think any information we have about you is incorrect or incomplete, or you wish to have your details removed from our contact database please write to our customer services department at Swarnamahal Jewellers Customer Services, 676, Galle Road, Colombo 03 or by telephone 0112590165 or by email at firstname.lastname@example.org as soon as possible. We will correct or update any information as soon as possible.
Security and storage
In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We may link to other websites which are not within our control. When we do this, we will try and make it as clear as possible that you are leaving our Website. We are not responsible for these websites in any way. Once you have left our Website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.
- Record your session information (such as the particular Products you purchase from our Website);
- Record your specific information on the web pages you select to view; and
- Retain your answer to our question regarding residency.
You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. On Microsoft Internet Explorer, this can be done by selecting "Tools/Internet Options" and reviewing your privacy settings or by selecting "delete cookies". However please note that this may prevent you from taking full advantage of the Website. You can find out how to do this for your particular browser by clicking "help" on your browser's menu or by visiting http://www.allaboutcookies.org/manage-cookies/index.html No information obtained from cookies from which individual customers can be identified will be used by us for marketing purposes.
Special condition of sales
Unit price of display items are subject to change without prior notice in accordance with world gold and stones pricing.